I wanted an inexpensive quick fix, no frills set of hanging rails in a large alcove. Damien came round and measured up, made some good suggestions and quoted me a reasonable price. The end result is a sturdy frame, two big shelves and 2 hanging rails. Does the job. However, the day before he came to do the job, the price went up by a third, due to materials not being available at the cost anticipated. I must admit this was very disconcerting, but as I needed the job doing, I went ahead. It took most of the day and Damien was friendly, helpful and kept me informed all the way through the job, checking with me and making sure I was satisfied. The end result is a practical utilitarian solution to the problem, rather than a craftsman's piece. But that is what I asked for. Damien worked tidily, cleared up at the end, and gave a good service. My only gripe is that the quote was in fact an estimate and in future I will make sure that the quote is a quote. To be fair, Damien didn't charge me the full extra cost and the materials used are sound.