Customer of D Brown Tiling
Rating: 1 out of 5
Tiled Splashback in Central Croydon
My strongest advice is not to hire Dave Brown.
Dave came around and gave us a competitive price for our splashback and to fit a shower screen door. There was a single wall to tile, and the work was supposed to take a day and a half.
After three days, it had still not been completed.
After the first day, we found that dave had not properly centred the tiles as had been discussed with him that morning.
After the second day, we came home to find that some of the grout joints were 9mm wide in places, when we agreed on 2-3mm. This meant he had to redo a chunk of work on day 3, and we had to change the colour of the grout to hide the bigger gaps as best we could.
After day 3, we came home to find areas that weren't fully grouted.
There were also large, inconsistent gaps around the edge of the splashback, that Dave attempted to hide by smearing silicone over them almost an inch wide.
The newly finished paint on adjacent walls had peeled off because Dave used hi-tack tape when applying the silicone. When I asked why tape was used to apply the silicone , Dave told me it's because he wasn't a professional and tried to do what he could.
Dave attempted to fit the shower screen, but had to call me at work to ask me if I had a drill because his wasn't up to the job.
At this point we told Dave not to come back and refused to pay the agreed price. We will now have to remove the silcone and redo it ourselves, and fix the paint where damaged.
Answer from tradesperson:
First of all I would like to say thanks for the feedback, regardless the form it comes in. I take all into consideration for the next. In my defence I definitely agree I got the time scale wrong which can happen from time to time unfortunately but that didn't seem to be an issue when discussed with the customer during first day on the job, the work involved was more then first anticipated, then extras were added on the first day. As I like to help out my customers as much as possible I had no issue doing them. All work carried out are always with tolerances, I'm a professional tradesman in tiling so extra jobs like silicone application is in itself another trade but again this was done to a fair standard, to help out customers.
Reply created 24 Jan 2017