Lee answered immediately and we arranged for a site visit. Our plumber was wrestling with something at the time and Lee just pitched in and helped sort it out before we even took him on. A few days later, he started work on laying 30 metres of engineered wood flooring to a far-from-perfect surface that had orignally been 3 different rooms. He levelled off and laid a perfectly flat, stunning floor, cleaning up to where we could have eaten off it. He or Melissa always answered calls and e-mails promptly and were always polite and helpful. I have already recommended them to my daughter and would have no hesitation in extending that recommendation to others.