Customer of C & T Solutions
Rating: 1 out of 5
New combi boiler and installation
I hired Paul after reading the positive feedback on the site. Everything was arranged quickly and the work started positively. There were some issues with my carpet being covered in dirty water from the radiator by the subcontractor hired through Paul to do a powerflush on my radiators, but thankfully the subcontractor made sure that was cleaned fully.
My boiler stopped working within 48 hours of installation and I was told by Paul there must be an issue with the boiler itself and he did not believe there was anything he could do. The same subcontractor who cleaned my carpet offered to come and take a look and he found that the condensate pipe was blocked and he cleared it. Unfortunately I found out later that the blockage had moved into the waste for my kitchen sink and the next day I had to spend a lot of time working to address that myself.
I have found a number of issues with the installation. The pipe work is very untidy, fouling on each other in numerous places and largely unsupported. The filter for my central heating is held in place by a length of wood wedged to the floor, and I have found that the waste pipe has broken fixings and is loose and leaking in two places. Paul's attempts to connect the boiler to the old thermostat have been unsuccessful, so I have no way to regulate the temperature. I have raised these issues with Paul and he has not resolved them.
I would not recommend Paul for a boiler installation or anything similar.