Job was successfully completed. We had been planning to start a little later, and then a window opened so we went for it. I would have liked to have been given drawings before work started so I had a clearer idea of what the final result was going to be like - as a result, we got off to a wee bit of a false start and Michael revised the scheme once we got together face to face to discuss the works. If I was doing it again I would definitely want to see drawings and have face to face start off meetings, together with face to face review meetings through out the project. Got there in the end, though, and the design I've chosen works to complement the house. Michael and Charles were open to phone calls and happy to come back and adjust things as required. Have asked them for further quote for further work, which must tell you something!