Boilers 4 Essex reviews (90)

Hi Michael, When carrying out fault finding and diagnoses work we always charge for our time. This was explained at the point of booking. Usually after the first hour we have a good idea of whats going on and we can give a fixed price for the remainder of the work as we did in your case. This is quite normal practice within our industry. Even though the job took longer than we first quoted for we still only charged for the time we quoted after the diagnosis. We also worked late unsociable hours to resolve your heating problem and did not increase our prices to reflect this. Also we let you have a brand new pump at half the retail price because we had it left over from another job. I believe we did everything we could to try and keep cost down for you and offer you value for money. The fact we left you with a working heating system means it was a job well done for us. With old systems such as yours, with very difficult access such as yours, simple jobs become more difficult and time consuming. Especially when theirs no space to get to anything. I know heating repairs are sometimes unwanted expenses but please understand we were only doing the job you asked of us. Ultimately we are a professional heating company with fully trained, insured trades that have all the right equipment to do the job. With that in mind along with other costs, vat and tax, we charge a fair price for the work we do inline and better than our competitors. Regards B4E