RGS Roofing Services reviews (30)

The cost of this job £160.00 the location is at least 40 minutes and I visited twice, £20.00 fuel. Lead cost £20.00 materials £30.00.. I provided photo's to show the customer exactly what the condition of he's roof was in, and completed photo's. He informed me he ad had other work men up there previously who were cowboys ( he's words) had left large amounts of debris in he's gully. There was also a join in the lead gully which was roughly in line where the leak was. My quote was to replace all broken tiles, clear the debris from the gully and seal the join in the lead. It did not include disposing of waste left by other tradesmen, it was simply to clear the gully to allow free flow of water. I had highlighted other works to the customer who agreed that it would need addressing soon, so with this in mind because of the height, almost 3 story's that it would be safer to bring the rubbish down when we carry out the other works as I could bring someone with me to help bring it down. The bags were in a completely safe place and not causing any obstruction. He insisted on bringing it down now and he would dispose of it, in which I did and on seeing the amount and how heavy the bags were, he asked if I could take it with me. I explained that not only was it not included in the quote but my van was fully loaded from the previous job I had finished. I sincerely regret accepting this lead and would highly recommend any future tradesmen to avoid this customer at all cost.

The reason the customer paid for the materials is because he insisted "he new how much everything cost" as he had dealt with our supplier before and that he was an architect. As standard procedure any job over a £1,000.00 we require a third of the job total for cash flow purposes. Unfortunately I didn't have any control over my van breaking down, I informed the customer as soon as I was sure I was going to be delayed for any length of time. Once I had to call recovery basically. The problem was diagnosed later that day and was told the part would have to be ordered in, plus the time for the work to be completed. I informed the customer as soon as I found out and suggested that if the job was urgent that he might want to find someone else has I wouldn't be back on the road until Wednesday, possibly Thursday.. he suggested "someone picking me up" but I explained to him that all of my tools and equipment are on my vehicle which is in the garage and that it would be to much hassle. He informed me that he was going to use another guy but then on the Tuesday asked me to come Thursday at which point I had booked another job to start. I found this customer EXTREMELY difficult to deal with and would STRONGLY advice any trades to avoid at all cost.