We had multiple long-standing leaks from our dormer box - a degraded felt roof and exposed wood cheeks. Understanding where each leak came from was not straight forward - every roofer we had in had a different explanation for why it was happening
Of the potential roofers, Kerry showed the most keenness to understand where the leaks were coming from. He and his men spent more time investigating (before the quote) than all the other firms put together. I had real confidence that his proposed works would likely fix the problem. He and his men also turned up when he said they would
Once engaged, Kerry was able to arrange quick installation of the scaffolding and his men were on the job the following week. He explained how each phase of the job would proceed and what would be involved in each
The workers were friendly and professional and to my untrained eye did their work to a high quality. It seemed that doing a good job and really fixing the problem was high on their priority list
During the job we discovered another leak to a different part of the house. Eurolay were happy to investigate, quote and fix it while on site. After they left and after the invoice was paid, there was some further problems with this leak. They dutifully sent someone to investigate and make further fixes
Most of my chats with Eurolay were via email and response times were very good - an hour or two if not just a few minutes. I found however that SMS and phone contact was more effective