I met Kerry today for the first time. He was very thorough and professional in his approach. Kerry talked with me about the job I outlined for him to do. He made it all very clear and positive, told me I should contact my neighbour in case there was water penetration to their balcony,from my own defective balcony.
At no time did he pressure me to engage him, rather than someone else I had contacted. Kerry was never condescending to me as lay person and when it was time for him to leave my home, he made it clear how to contact him again and left me a leaflet about his business. I felt very confident in him as a professional person.