We hired Sean for a job that was quite original and not for everyone (actually had a tradesman declining after he heard my project). Sean took on the challenge and did an amazing job, the result is actually better than my vision!
First time Sean visited we spent time together to discuss the project, go through iterations, ideas, time to understand my needs and how I would use the wardrobe etc. Then he took time to explain the materials he'd use, showing the plans and updates.
At each step he made sure I understood fully the progress that was made and so I could take decisions with full knowledge. Sean is indeed transparent and clear in everything he does. No small line you can't read.
The installation went as expected and explained. Very clean, great result, hard work. The outcome is better than expected. We are very happy.
Before he left I actually told him about two other plans I have for the house!