After advertising the job I was contacted pretty swiftly and Paul organised to visit at a convenient time, which allowed some discussion about the repair. Having given a quote for an agreed price, Paul followed this up with a written quote and then having asked for a certain day for the work to be done, Paul agreed, arrived, carried out the work and that was that! Looks a whole lot tidier and better than before with enhanced insulation, all as Paul's suggestion.
No surprises, just did what he said he would, at the price quoted, on the arranged day/time and speedy as well. Just what needed!!