sue45038_94, Lewes
Rating: 3 out of 5
Replace a few tiles and investigate separate leak
The guys turned up on the dot this morning, fixed the guttering, replaced the tiles and as far as I know did a proper job (the guttering has yet to be tested by heavy rain). They were also courteous, as were Lee who priced the job and Demi who does the administration. There is however some scope for improvement regarding communications. The job was agreed just before the lockdown and once it hit, I expected delay and disruption, but I would have liked to be kept informed. They also missed an appointment last week, with no explanation until I contacted them a few days later. I understand the pandemic caused them staffing problems, for which they apologised, and perhaps without it, all might have gone smoothly and this would be a glowing review. My reservation is only because the lack of communication wasn't just an easily forgivable one-off, but persisted throughout.