laura_1p0i, Walthamstow, London
Rating: 1 out of 5
Kill and remove ivy root
Chris arrived as promised and dug out the stump of an ivy root for the quoted £200. It only took him 25 minutes which makes him the most expensive trade person we've ever hired - he didn't offer a discount but had clearly expected the work to take much longer. Also, understanding that ivy is difficult to eradicate we had wanted it professionally stopped and Chris just recommended we installed our own weed barrier matting (surely part of the original work requested?) - we went to Screwfix to buy some ourselves anyway and when we dug down to lay it, there was some more root that we then had to remove ourselves that had just been covered over by soil!
Answer from tradesperson:
We carried out this work 2weeks ago and this is the first we have heard of any issues. I arrive and I expected the work to take longer than it did. But I worked extremely hard to remove all the stump and roots. the price we agreed was to remove all stump roots which I did regardless how long it takes. If the customer had asked for a discount I would have done so.but they was happy with the works carried out with no concerns or issues customer ask my advise to prevent the ivy growing from next door I recommend weed membrane which I could of done if ask.No roots or remaining stump was left or covered over for which I showed the customer. I tried to contact the customer today to resolve no response.we all ways give a 110%customersatisfaction
Reply created 28 Mar 2017