Derek arranged to come to provide a quote and arrived exaclty when he said he would. Whilst evaluating the jobs, he explained the exactly what would be entailed and how the team would approach the job. The quote was alot less than we expected so we asked him back again to provide revised quotes for higher quality paving and a little bit more designer flair. Again, he turned up when expected, provided a revised quote that would provide us with a higher end, finished product.
Derek was keen to stress that he wouldn't ask for, nor accept any payment until our job was completely finished to our satisfaction. He assured us that the materials used were of such a high standard, that was the reason why he could confidently offer such an extended guarantee on the work.
We were more than impressed with our quote, the guarantee, Derek's expertise and also the importance he places on customer satisfaction. We were happy to award the job to him and his team at Custom Landscapes.
The job wasn't an easy one but Derek's team worked tirelessly each day despite the weather regularly changing from one extreme to the other. Derek single handedly made an excellent job of the paving and the job was completed to our satisfaction. Actually, the end result was exactly as Derek had described it during our second quote and it is visually stunning. A great experience all round and we've been able to confidently recommended Custom Landscapes Ltd to all.