tina_sondreal, Walthamstow, London
Rating: 1 out of 5
Rendering part of facade and tile the front step
Our experience has not been positive. The craftmanship has been very poor and the communication even worse. We have always communicated in a polite way, and Ellis has always replied with a very arrogant tone.
To start, a project that was scoped to take up to 3-4 days took almost a month from start to finish. Three different people were involved and every time some issues arose.
The render on our facade showed hairlines as soon as the job was completed. Now after two months has deeper cracked all over.
The three tiles laid on our front step are not aligned and one was fitted with a cracked corner despite having a few spare tiles they could have used.
While rendering, they hammered the wall and cracked an internal wall which I had to pay a decorator to come and fix and the small discount that Ellis offered did not cover the cost involved in the repair.
Throughout the process never received an apology or a professional way to offer some sort of customer service.
We would not recommend this company to anyone and will never use them again.