Drip Drip Plumbers
Hi Chris I attended this job 09/09/19 for no heating/hot water on inspection found that the boiler diverter valve needs replacing as it was leaking. I offer to order the complete kit but you refuse and order it yourself online, I did explain to you some of the part online are not genuine. I fitted the part you ordered online and left your tenant with heating but no hot water due to part of the kit was missing that you ordered online, I did explained that to you which you said you will get online for £1. 3 weeks later you called me ranting on the phone that your tenant had no heating and I need to go back, I made it clear that if it has nothing to do with my work then there is a charge involved. On inspection found that your tenant did not turn on the programmer for heating, I explained to the tenant how to operate the system properly and left her with heating. You have yet to settle my invoice for that visit. You then contacted me again the night before I was due to go on holiday, which you said your said the boiler is leaking, you accuse me that it’s leaking from the part that I fitted, which I said it could be leaking from anywhere, the boiler is around 20 years old. You nor your tenant are heating engineer to make that assumption that I did not replace all seals, that’s a standard practice for me to replace seal to prevent any leaks or call back. I have not return due to your treating texts and unsettle invoice. Best wishes
Reply created 13 Nov 2019