Engaging Felipe and his team felt like a very organic process. In his first response to the job posting, he answered every question that I had raised clearly and told me how much it was going to cost to get our new kitchen through planning. When he visited to measure up, he really got into the whole vision of the project and was coming up with ideas that really provided insight into what was going to be needed. There just wasn't any reason not to keep going and by the next day, he had already started on the drawings. I was then plonked into a WhatsApp Group with Felipe and his team and I had high-quality draft drawings delivered there in a few days. I can actually see the conversations going on between Felipe and his team about our project. I feel really included in the dialogue and like I am part of the design team and decisions.
Feels like a no-regret move so far, I'll let you know how things turn out!