MyBuilder user from Marlborough
Herringbone LVT fitting for Living room
Answer from tradesperson:
Hi Mohammed I'm sorry you feel this warrants a 1-star review, but I do need to clarify some points for anyone reading. Your deposit was not awaiting return for three months. For approximately 2.5 months it was held against work that was booked and intended to go ahead. It was only recently that I decided not to proceed,as I felt ongoing communication issues between us meant we were no longer well suited to work together. I confirmed in writing that your deposit of £250 would be returned and has such now been paid. I also offered a trusted colleague to complete the work at the same agreed price, specifically so you wouldn't be left without someone to do the job or financially disadvantaged. Unfortunately, this offer wasn't acknowledged or discussed. I appreciate you're disappointed with my decision, but my previous reviews all reflect that I work hard to maintain the best customer service possible. I remain disappointed we couldn't part ways amicably & wish you well with your project.