shayne, Glasgow
Rating: 1 out of 5
New Dormer loft conversion with ensuite and stairway.
Joe Kerr and Steven Taggart gave a 3 month time frame for job completion as per the contract. It has been over 7 months now since the work commenced and the job has not yet been completed. They are not contactable over the phone, text or email. It has been around 2 months now since they last showed up for work. Since they received the last payment, they have disappeared. Apart from other jobs which they are yet to start, they have left the stairs without any handrails, no fire door between the kitchen and hall. There are holes in the external main wall through which the old sewage pipes passed which have been left open. Wooden floor boards ripped open for work at bottom of stairs but not placed back. I have two small kids in the house and we are constantly worried about their movements.
These guys are sweet talkers. We paid them on time, every time. We still do not know what we did to deserve this. We had been very patient right through even when they over shot the completion time by miles as we were more keen on them finishing the work even if it did take a while extra.
They have a fancy website (kerrandtaggart.co.uk) and a glowing facebook page where they seem to be doing good work. But I suppose it is all 'eye wash' to attract gullable customers like us. They are not man enough or decent enough to answer my calls or emails. These are my life savings I have put into this loft conversion. It is all hard earned money for which they have scant regard. Shame on you both.