Disbrey & randall plumbing Ltd

Rating: 4.5 out of 5

Disbrey & randall plumbing Ltd reviews (8)

  • Review from Roland , Letchworth Garden City
    Rating: 5 out of 5
    Review left on 2 Sep 2025

    Replacement shower screen

    On time. Best price. Clean and tidy work.

    Answer from tradesperson:

    Thank you, Roland! We’re so pleased to hear you were happy with our punctual service, fair pricing, and tidy work. It was a pleasure working for you, and we’d be glad to help again anytime. Kind regards, Disbrey & Randall Plumbing

    Reply created 29 Sep 2025
  • Review from MyBuilder user from West Byfleet
    Rating: 1 out of 5
    Review left on 19 May 2025

    Installation of an Inline booster pump - URGENT

    Shocking experience. Calum showed up, didn't do what was needed, claimed the work was not possible to do that day, then piled on extra jobs and jacked the price far beyond the £700 we agreed but refused to itemise anything, yet still presented us with an invoice for his “time and fuel” – charges we never discussed and wouldn't quote for the additional jobs at all. Instead of properly assessing the job in person, he relied on a few photos. Totally unprofessional. Save yourself the headache and find someone who provides a clear, written quote up front. Avoid him at all costs, hire someone who gives a proper written quote and sticks to it. Whatever you do, do NOT hand this man a penny just for quoting.

    Answer from tradesperson:

    We're sorry to hear you feel this way, but we strongly disagree with the account you've shared. Our engineer, Callum attended the property in good faith after being instructed to carry out urgent works. upon arrival, it became clear that the installation as originally described was not possible without significant additional work to meet safety and regulatory standards. This was communicated to you on site. At no point were extra jobs "Piled on", we simply outlined what would be required to complete the work correctly and legally. As with any professional service, out time, expertise, and travel are chargeable, especially when we are called to an urgent job. You were made aware of this during communication. We are transparent, experienced professionals who value our customers and our reputation. We welcome honest feedback, but we cannot accept reviews that misrepresent facts. We remain happy to discuss any genuine concerns with you directly. Disbrey & Randall Plumbing

    Reply created 21 May 2025
  • Review from Tina, Hemel Hempstead
    Rating: 5 out of 5
    Review left on 11 Oct 2024

    Fit new rad

    The boys were on time,very polite and nothing was to much for them,their work was fantastic, tided up well,would highly recommend them

    Answer from tradesperson:

    Thank you for the great review

    Reply created 12 Oct 2024
  • Review from James, Kings Langley
    Rating: 5 out of 5
    Review left on 19 Sep 2024

    Bath waste pipe leaking

    Really responsive and came out quickly to fix the leak Had the supplies on the van so could complete the job there and then Would recommend and use them again

    Answer from tradesperson:

    Thank you for the good review

    Reply created 26 Sep 2024
  • Review from Sarah - Maxwell Park Community Centre
    Rating: 5 out of 5
    Review left on 12 Sep 2024

    Water heater replacement

    Disbrey & Randall Plumbing Ltd offer a brilliant service and I cannot recommend them highly enough. Great communication, quick response, friendly and polite. Sorted the problem straight away and left the workspace spotless. Huge thank you for great service and will definitely be using again in the future.

    Answer from tradesperson:

    Thank you it was a pleasure

    Reply created 12 Sep 2024
  • Review from Naveen, Radlett
    Rating: 5 out of 5
    Review left on 8 Sep 2024

    Changing toilet flusher

    I had a great experience with this company. They offered a clear and fair price upfront and were able to come the next day. The job was completed quickly, and even when a part was missing, they left and returned promptly to finish. The service was friendly and professional—I’ll definitely be saving their number for the future!

    Answer from tradesperson:

    Thank you for the great review

    Reply created 8 Sep 2024
  • Review from Matt
    Rating: 5 out of 5
    Review left on 7 Sep 2024

    Plumbing

    These lads are brilliant, I’ve had quite abit of work done by Disbrey and Randall and they haven’t ever let me down. Honest, reliable and fair. Every job they have done has been top quality!
    (Updated on 9 Sep 2024)

    Answer from tradesperson:

    Thank you it’s always a pleasure look forward to the upcoming projects

    Reply created 12 Sep 2024
  • Review from Emma Kelly
    Rating: 5 out of 5
    Review left on 7 Sep 2024

    Bathroom renovation (towel rail, electric shower, etc)

    Disbrey and Randall came to my house for a full bathroom renovation. They done an amazing job, I am so pleased! They done the job very fast and at a very reasonable price. I would 100% recommend
    (Updated on 9 Sep 2024)

    Answer from tradesperson:

    Thank you for the good review

    Reply created 12 Sep 2024
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