Afternoon Sarah
Sorry you felt a 1 star review was required. Your son has a stunning bathroom with a small, non urgent leak which I messaged you about, less than 1 hour ago with a solution too. You have chosen to ignore me. The fitting team and your son clearly had a clash of personalities as both claim the other was rude to them. All i can say is I have hundreds of customers who can verify that Mark and his team have been fantastic to work with throughout their install process. You notified me a couple of weeks ago of a small but non urgent leak in your sons bathroom which we will admit, slipped through the net, however i have offered a solution to get it sorted this week which you have chosen to ignore and instead post a 1 star review for a stunning bathroom, fitted within a very tight timescale that you had. Sorry you felt a 1 star was required. I could understand posting it after this week if the leak was not sorted, but not before.
Reply created 10 Jun 2025