Two lions 11 limited
Two lions 11 limited reviews (560)
Review from taha4sc, Ellesmere Port Review left on 13 Jun 2020Rating: 5 out of 5Gradeners arrived and were polite. Just got on woth the job. They take card payments. All in all very happy with the service.Review from ambermcb, Salford ambermcb, Salford
Review left on 6 Jun 2020Rating: 5 out of 5Handyman needed
Nikolay was brilliant. Shown up on time, was really professional and made me feel comfortable from the get go. Went through each job individually and gave his professional opinion which was fantastic. He fitted a roller blind and fixed our back gate. He needed some materials to fix a few other things so we can’t wait to re book and get our house finished. Thanks Nikolay 👏🏼☺️Review from ellen57963, Bootle ellen57963, Bootle
Review left on 3 Jun 2020Rating: 1 out of 5Garden tidy up
Two Lions 11 Ltd turned up 3.5hours late, despite me paying a day rate of £250. The job was not completed at 5 pm that day, they stated they would have to return the next day. However, they demanded a further £250 labour charge for the subsequent day. Reni in the Office stated “your garden may not be level, but we tried our best and you must pay us now.” I paid £400 to have the job completed to a professional standard, by a professional company (as I thought). However, Two Lions 11 Ltd are completely unprofessional. I am a single woman living alone, yet they left 3 of their male employees standing outside my house for 90 minutes, staring at me, in a bid to intimidate me - despite receiving the payment (that I only made because I was so scared because the work had still not been completed). When I asked to speak to the boss throughout the day, I was told he was unavailable. Nikolay (the Boss) then arrived at my front door at 5.30 pm shouting the odds and claiming to have not received any payment (this was a blatant lie) - embarrassing me in front of my Neighbours. Nikolay was extremely confrontational, issuing various menacing threats. My garden is a complete mess, I am £400 out of pocket. I do not have the money to pay someone else £250 to do the job that Two Lions 11 Ltd were supposed to complete. Not only have they left me in a right mess, they also exacerbated pre-existing health conditions, resulting in me taking time off work due to all this stress, causing me to be ill.Answer from tradesperson:
Hello, None of this is true and we pretty much can show how professional we are looking at all of the customers that trusting us and getting the best results. Just to make it clear you didn't even pay the full amount, you didn't cover the second van of waste and the guys was simply waiting conformation of a payment. No one was threatening you or even having the idea of threatening you. Because it seems like you are keep trying to get your point out which is not true and you start effecting us we are in our rights to call a collecting agency and collect our money back because you have an invoice that has not been paid yet. Every single email showing the true and believe us we didn't want to get to this stage of communication but the feeling someone to knock on your door ready to collect the rest of the payment wouldn't be pleasant. We are professionals and we respect our customer but it seems like you just looking someone to do the job for free even though we send 5 people with 2 vans that after that you didn't even pay the full amount and you didn't even pay for the second van. We try to respect your rights as our customer but it seems like we are getting wrong attitude from your side.
Reply created 3 Jun 2020Review from james13737, Prescot james13737, Prescot
Review left on 3 Jun 2020Rating: 5 out of 5Front and back gardens to be cleaned up
Very professional! Will hire again.Review from janey_evans, Altrincham janey_evans, Altrincham
Review left on 2 Jun 2020Rating: 5 out of 5Internal doors to be fitted
Nikolay did a good job.Review from alison36312, Darwen alison36312, Darwen
Review left on 31 May 2020Rating: 5 out of 5General assembly
Excellent service. Would highly recommend.Review from tina38260, Manchester tina38260, Manchester
Review left on 23 May 2020Rating: 5 out of 5General weeding and tidying of garden
Phoned day before to let me know when they would be arriving and then phoned on the day as they were able to come earlier. Job was done really well and garden looked so much better afterwards. Would definitely hire them again.Review from frida123, Manchester frida123, Manchester
Review left on 23 May 2020Rating: 5 out of 5Gardening
Amazing job done. Thank you very much. Will be in contact for next job.Review from suzanne73001, Stockport suzanne73001, Stockport
Review left on 22 May 2020Rating: 5 out of 5Ivy to be removed
Very happy with the job done. Turned up when they said they would , job done quickly and efficiently. Would recommend .Review from isabella12327, Wallasey isabella12327, Wallasey
Review left on 15 May 2020Rating: 5 out of 5Small garden tidy up
The guys arrived on time and did a really good job in our garden, fulfilled all of our requests and gave us good advice as we are quite new to gardening. Very efficient and left the place looking neat and tidy afterwards. Excellent communication with the office, they always replied promptly to all my queries and requests. Part of the agreed service could not be completed on the same day (not their fault, simply because we needed to wait for the new lawn to settle before carrying on with the works), but they promptly offered to come back in a couple weeks time to assess the lawn growth and continue the services. Highly recommended!