At first I would have rated my experience 5*, but after a year I rate it a 3 or 2* only. The job was done quickly and the foundation seems to be strong. However some of the bricks looked dirty with white patches that didn't go away after cleaning. James said they will go after a month or two, but now after a year they are still there. Despite sending him few messages about this, James never replied once paid. Also they left the side wall damaged (cosmetic damages only). So all in all they did a decent job but with few issues, hence the neutral feedback.