My Father, a pensioner in ill health, has just been released from hospital and the water not working was the last straw for my mum. She had no idea who to call and it was a Sunday. I went online for my mum and logged this job.
Interest came quickly from Ste. He accepted the job within a few minutes and then called and spoke to my mum. She explained what had happened and Ste arranged to call out that day after 4.30pm, he was very understanding. He 'phoned later to say he was on his way. It transpired that a switch needed to be flicked and the boiler light had gone out. Ste fixed this and explained the bolier needed a service which he would do later in the week. He left WITHOUT CHARGING a thing.
He has just been back today to sort and service the boiler (the hot water went off again). Apparently it was leaking and looked like when it had been installed an old part had been used which had cracked (by a firm of cowboys obviously). He showed my mum the part. Ste went and bought a replacement part and fitted it the today. My mum now has hot water and a 1 year guarantee for any issues with the boiler.
I am really grateful, my dad was a heaitng engineer, but is now retired. Ste obviously has the same work ethics as my dad. I would, and will have no hesitation in recommending Ste.