rbd_90, Oxford
Rating: 3 out of 5
Pitched roof repairs and upgrades: tile + ridge repairs
Mixed feelings. Needed tile repairs, leak repair, bits of lead tidying up, and new chimney cowls on an awkward shaped roof. The work that was done seems a good standard plus a 5 year guarantee and Sam is friendly and helpful, no complaints there, just the way the job was sold and managed could have been better. Was a fairly expensive quote which we accepted as Sam was one of the few roofers with decent reviews available and said the work could be done in 10 days time (ended up being 21 days with not great communication about the delays) and no scaffold needed (accurate and maybe saved money compared to others, but meant one slipped tile identified in the initial visit couldn't be reached), plus was told the work would probably be three guys working for a day (was two guys for less than 4 hours). As I said, what was done seems done well, and the points raised in the quote were all addressed, I guess I just assumed the work would be more thorough/extensive for the price. Happy to recommend Sam, maybe make sure you are detailed about what you're expecting.