a tile blew off my roof during a storm, so obviously he was very busy with lots of people with much bigger jobs. 4 days on the trot said he would be there but no show. on the 5th day he did show, carried out the work and did not charge me anything due to missing multiple appointments. so, this is not a negative review, its the opposite. despite him having so much work on due to the storm he still got to me and then charged me zero, good work ethic.