Susan ,
Thank you for your review , I’m pleased you the repairs we completed has been effective in making your roof watertight, and as you stated ant issues we attend back the next available day to resolve under your warranty , we tried to call , message , email to book another date to attend back for the waste removal as this is apart of the job however we were unable to get in contact with you , we also offered to compensate you for this delay .
We take complaints extremely seriously and will always work with our customers to resolve if customers are willing to let us do so .
We appreciate your honest review and will take all comments forward to improving our services
Reply created 16 Aug 2023