Roof Professionals
Roof Professionals reviews (2017)
Review from yatik, Daventry Review left on 19 Feb 2018Rating: 5 out of 5Removal of Moss from roof and gutters(Updated on 28 Feb 2019)Completed work as quoted, quick and easy communication, was happy to come back and clear some of the gutters that were blocked again. Happy with work.Review from Customer of Roof Professionals Customer of Roof Professionals
Review left on 17 Feb 2018Rating: 5 out of 5Replace old drainpipe.
Great service. Prompt arrival of worker who was polite and arrived bang on time. The Job was completed as requested and he tidied up after himself. All in all a perfect service and a job very well done. Would recommend these chaps to anyone requiring roof or guttering work done.Review from joanie_72, Northampton joanie_72, Northampton
Review left on 16 Feb 2018Rating: 5 out of 5re-do summer house roof(Updated on 28 Feb 2019)Job completed quickly and efficiently, all rubbish removed and area left tidy. The roof is guaranteed and looks good.Review from Customer of Roof Professionals Customer of Roof Professionals
Review left on 16 Feb 2018Rating: 5 out of 5Replacement of a roof tile
We're very efficient.Review from sjc72, Wellingborough sjc72, Wellingborough
Review left on 15 Feb 2018Rating: 5 out of 5Replace broken tile on verge of roofVery quick to respond. Job was completed promptly and to quotation.Review from Customer of Roof Professionals Customer of Roof Professionals
Review left on 15 Feb 2018Rating: 1 out of 5Tile roof repair
Unfortunately we continued to use roof professionals for the whole job.Ashley and Ryan the roofers are outstanding brilliant work can’t fault them.BUT the others that did our cladding around our doorma,shocking after only 4 weeks it blew off!They didn’t use enough battens and clearly didn’t fit it correctly.Took 2 failed appointments to actually get them here to fix it.then Wesley was trying to pressure me in not getting the sides removed for inspection but I insisted and glad I did that was worse then the front.fixings every 800/900 instead of 300.my gutter/facia only fixed with 30mm pins should of been at least 50mm,so that all fell off.And the 2 he sent to put it right still didn’t have a clue. Good job my husband was here to check everything this time.and all one said when he told him what to do was - do u wanna do it if u know so much!!,yes my husband would of done it the first time but we self built the extension so didn’t have time.so we thought we brought in professionals??! Why should we do it when we paid u to.We asked for a refund on the cladding so we could have scaffolding put up and my husband to redo it all but Wesley wouldn’t.so yes whilst the scaffolding was up of course we wanted the whole lot removed and checked.and it continued they broke 2 of my new tiles so now they are just a repair so angry.then the scaffolding broke a ridge tile but they refused to replace that so again I told Wesley to send Ashley n Ryan to replace that which they did. Stressful !Answer from tradesperson:
Thank you Clare for you review . I would like to address your comments and concerns , Roof Professional conduct a strict employment process so that our workers are skilled professionals and reflect the high standards of services that we strive for . On this occasion the worker was under review and instantly dismissed as a result in not delivering our standard of service . comments that this individual made towards you and your partner is not our company policy or how we operate . I would like to sincerely apologies for this . I would like to thank you for your comments on our full time roofing team as they are an asset to our company and our 300 plus reviews show our workmanship and professionalism . I'm glad you were left happy as a result of their work . Money has been refunded to you for any stress caused and having this review will strengthen our business as it shows to our customers that our dedication in putting our workmanship and customers first will always to our top priority. Your Guarantee documents have been sent to you and Roof Professionals will always uphold our Guarentee , please don't hesitate to get in touch in the future .
Reply created 16 Feb 2018Review from Customer of Roof Professionals Customer of Roof Professionals
Review left on 14 Feb 2018Rating: 5 out of 5Need a stepped flashing doing, some slates replacing and others fixed back in position where they have slipped. Work could be done immediately if you are available.
Wes was easy to deal with, was straight forward in his communications and knowledgeable. Very pleased with the work carried out. ThanksReview from Customer of Roof Professionals Customer of Roof Professionals
Review left on 14 Feb 2018Rating: 5 out of 5Guttering joint sagging
Engineer knew what he was talking abbot and resolved the issue quickly while also keeping me updated on the changes occurringReview from Customer of Roof Professionals Customer of Roof Professionals
Review left on 12 Feb 2018Rating: 5 out of 5Re-setting & pointing ridge tiles
Excellent responsiveness and communication. Team turned up on time and worked hard - some confusion over scope of work but this was overcome amicably. Good job completed, and everywhere left clean and tidy. Would certainly recommend Wesley and his team.Review from paul_1323, Rushden paul_1323, Rushden
Review left on 12 Feb 2018Rating: 5 out of 5Roof repair.Pleased with the end result. A pleasure to be dealing with a conscientious business man with high standards of professionalism. Well done Wesley.