The job was a fairly considerable kitchen installation, with an in-frame, wooden design and integrated appliances.
Mark provided a competitive quote at the outset, which he understandably modified upon coming a viewing the job.
Mark was easily contactable throughout via phone/email/this site and ensured that I was fully in the loop at all stages, despite me not being there for most of the time. I had no qualms in providing him with a key, and he was punctual, worked hard and provided exactly the finish that I required. He would not consider the job completed until he had talked me through the appliances and aspects of his work, and he returned to deal with any questions I had subsequently.
Through Mark's workmanship and experience, we were able to return in excess of £900 of materials (after we had already scoured the order and saved in excess of £1,000 ourselves), with no impact on the overall finish.
Happily recommended by a relatively demanding individual, though not for the next few weeks as I want him back to do a load of other, non-kitchen jobs!