Fantastic experience; Malc responded quickly and came round the next day. He explained the problem clearly and reassured me it wasn’t as bad as I thought! He gave lots of helpful advice and suggestions re next steps. It was great to know a professional had reviewed the situation and we’ll definitely call him with any problems in the future. An honest guy, just wants to help people out rather than ‘creating work’ for himself. Prompt and friendly service, thanks Malc.