KRT Electrical and Property Services reviews (70)

This person has not provided an accurate account of this situation. I found this person to be very inflexible and if the work was not scheduled around her, then she was not happy. I do not usually work weekends as this is the only time I get to spend with my family, but I said I would do this job as the customer provided no other options when asked. Unfortunately, the first appointment had to be cancelled through no fault of my own and then on the second appointment I was called to an existing customer who had an electrical tripping issue which resulted in me having to cut a section of their ceiling down. On both occasions, the customer was contacted and photographs of the issues provided to prove that this was the case. On the second occasion, the client and her husband both then bombarded me with messages and it was obvious that they were frustrated. I apologised and reiterated that a person with no electricity unfortunately took priority over installing an extractor fan which I'm sure they would appreciate should they ever find themselves in this situation. I appreciate that I had let them down, but that did not justify the rude and abrupt message I then received. At this point, I informed the customer that I would not be carrying out their work as I am not here to be spoken to like that. I would not recommend this customer and I strongly disagree with this feedback. Sour grapes.