helennwilson, Blackheath, London
Rating: 5 out of 5
Garden clearance, fencing, patio
Really pleased with the job Nick did on my garden. He turned up early every day and was constantly checking in with me to make sure I was happy with how everything was going and explaining what he'd be doing next. Even my neighbours observed 'what a grafter' he was' while I was away during the day.
He's also very trustworthy, being entrusted with a set of my keys for the duration of the project.
Some minor gripes:
- Nick and team were generally good at keeping everything clean and tidy but there were a couple of mishaps - some mortar splashed all over a young fir tree and some grubby marks on my carpet left by walking on it with dirty wet socks. The clean-up jobs were only partially successful.
- I found Nick a little difficult to communicate with 'artistically'. I'd explained at length that I was looking for a rustic look with my patio rather than precision lines, so planned to use reclaimed bricks. When these arrived he claimed that at least a third (out of 2,200) were unusable, which caused me some difficulty with the brick merchant. In the event, however, we were able to use all of them (except the small surplus left over) as they were exactly what I required - and the resulting patio looks perfectly robust.
That said, these things are only minor and on balance, I would definitely hire Nick and team again.