pros and cons
On the plus side, Kieran did install the new combi, It looks sound and proper. His quote was competetive and he also did some extra little jobs during installation at no extra cost.
On the negative side, he did not want to install it exactly how we wanted, quoting 'regulations' which a BG installer rubbished and we felt that he tried to steer us towards the easiest solution for himself. The first day Kieran left the pipes unchecked and this caused water leakage in the dinning room. The second day when removing the old installation he left scratches on walls, floor and stains on the carpet. He overran half a day and when handing over the installation he refused to teach me how to operate the settings on the boiler although it was stated and required in the Vaillant user mannual he left behind! I had to nag him for months to get the 5 years guaratee he quoted me for. Also, Kieran never asked us for our opinion, never offered to compensate for the flood and never discussed what he was going to do and how.