John Francis Eng Ltd reviews (44)

Mpaypadesh, The original of $3200 included repairs to any disruption in the process. i.e fit boiler + remove exg cylinder. You proposed £2400. I wrongly accepted it but stated without any repairs afterwards. I instructed tenant to have the plasterboard and paint work done a.s.a.p. I fixed a door from the kitchen cabinet which the existing boiler had hung out the bottom of rather unsightly! I sent a colleague around, when he eventually managed to get an appointment with your tenant for access. He packed the flue gap with glass fibre. The Tenant also informed him that she had now found a place so would be gone imminently. I returned some time later after your Negative Feedback, knocked the back door and noticed that tenant had left and the painter had already been in and completed a skim and paint job. For me 2 x half days, approx. £400 plus £35 for materials (waiting for plaster to dry before returning to paint) It could not possibly have taken thousands and was NOT the cause of your tenant leaving. I genuinely hate bad relations and if I had done wrong I would have apologised, arranged a meeting with you and proposed a mutually agreeable solution at my own cost. I did what was agreed for the agreed knock-down price, no more or less. For your info, I have only ever had ONE other negative feedback since 2018 over missing an appointment to fit a cooker which I apologised to the Client publicly on this site for, but this one, totally out of context left me speechless.

My sincerest apologies Carole for not rescheduling your job with you. Kindest Regards John