Jordan was quick to respond to the job advert on Mybuilder and got a quote to me quickly. He quoted without going up on the roof to see where the leak in our chimney flashing was coming from. Upon arriving to complete the work, he went straight onto our roof without alerting me of his presence. When he couldn't find where the hole was in the flashing around our chimney he took it upon himself to complete the work on the next door neighbours chimney rather than knocking on my door to update me on what he was doing. He only stopped the work on the neighbours roof when I went outside to ask how it was going.
Jordan then took another look at my chimney and found the hole in the flashing. It then took him roughly ten minutes to fix, yet I was still charged the same amount for labour even though he originally thought it would be a much larger job (spending around 2hours on the neighbours roof). However, and rightly so, he did take off the cost of materials used for the neighbours roof.
I then received the invoice, which I (reluctantly) paid because the hole was fixed even if it was overpriced, and have since been waiting for one month for a receipt and guarantee which I am still yet to receive.