Angel, Swindon
Rating: 1 out of 5
repointing/reseating existing flashing
hired J&J (Jordan) to replace failed flashing on my lean-to roof with Wakaflex and paid £1,285. The roof subsequently leaked, even more than before. On 21 October, Jordan confirmed in writing that they had not done it to the standard (no primer, wrong product) and promised to remove the product, prime the wall and redo the work at no extra cost. I accepted and asked him to confirm a date. That repair remains outstanding, my request for a date is unanswered, and my follow-up email on 26 October bounced because the address no longer accepts mail. This has been a very disappointing experience.