- delayed "report"; we called after the maximum estimate (7 working days) and only then got told there was some sort of problem (report sent a few days after this call)
- not good communication,
- end report was raw data with no analysis or recommendations, we still don't know if the roots found were an issue for instance. We asked for more explaination and were told an engineer would call but never did
- asked for money over phone before even sending an invoice
+ on a plus side they've checked the bathroom while they were there
+ the report they sent appears comprehensive and had raw CCTV footage