Steve was very personable and friendly. Arrived on time, did an excellent job with attention to detail (one Ingersoll/latch, one mortice lock, two bolts on inside; locks changed on completion of flat purchase) checking with me whether I wanted brass or silver locks to get everything matching. I could tell he was diligent and particular about everything looking right (eg he commented on the spy hole not being in line - which annoys me too). Left everything clean and insisted on sweeping up even though there was already rubbish and sawdust on the floor from my moving in. Very honest - explained to me why the garage door needed to be replaced, not the lock and why I should keep the locks that were removed. His pricing also came in significantly cheaper than others who had contacted me. I would hire him again without hesitation.