A reliable company or good job completed, frequent phrases loosely banded about by people reviewing work they have requested. But it’s only when the work is not straight forward and has a snag that you find out if the company go that extra to ensure customer satisfaction.
At the 11th hour, the carpet delivered was the incorrect shade and the supplier was talking about redelivering the following week. We were replacing carpet in 4 rooms which had already been cleared of furniture. Elite carpets worked with their contacts to arrange for a delivery the next day. Our job was completed within 24 hours of the original plan.
It would have been very easy for Elite Flooring to walk away and return the following week, but to their credit they went that extra mile to ensure they provided top customer satisfaction.
Would I recommend them, Yes I would based on the work completed being top notch, a very competitive price and customer service that was as good, if not better than their competitors.
Based on the work they did for me, they won't let you down. Thanks for an excellent job.