Very impressed with Fred's service. Before attempting to fix the problem he was able to quickly assess a potential trouble spot. Even though he eventually felt he could overcome that, he soon discovered that the work would become more involved because we needed to empty the water tank, thus taking longer and potentially costing us more money than expected and with no guarantee of the job being sucessfully completed. He gave us our options but we(or the Missus?)decided not to go ahead - as the Missus had a master plan of changing the whole bathroom suite sometime in the near future! We felt it was more cost effective to change everything at once rather than paying twice for similar work. Fred was very understanding of our decision and did not charge us a penny. Although Fred didn't carry out any repairs on this occasion, we would happily call on his services again if necessary.