Damp Defender Uk Ltd reviews (55)

Review from MyBuilder user from Manchester
Rating: 5 out of 5
Review left on 5 Aug 2026
Damp around electric & gas box in living room
George at Damp Defender UK Ltd has been amazing from the start, to finishing the job in my living room & the exterior wall. Very thorough in explaining what work needs doing & has done a professional job. I'm very happy with his work & would definitely recommend him for any work required. A lovely polite & trustworthy guy too!
Answer from tradesperson:
Thank you so much for taking the time to leave such a fantastic review. It was a pleasure carrying out the work for you, and I’m really pleased to hear you’re happy with the results. Your kind words and recommendation mean a lot to us and are greatly appreciated. If you ever need anything in the future, don’t hesitate to get in touch. Thanks again! Damp Defender UK
Reply created 5 Aug 2026
Review from MyBuilder user from Accrington
Rating: 1 out of 5
Review left on 24 Jun 2026
Damp Report & Quotes
Completed a job, had this inspected by an independent damp specialist who has advised the works are not completed to industry standards, and the issues are persisting and continuing to affect the property. I am now being ignored by the contractor to have this rectified. Avoid!
Answer from tradesperson:
Thank you for your feedback. We are sorry to hear that you remain dissatisfied. However, we have not received any emails or correspondence from you requesting that we revisit the property or address any ongoing concerns. We have previously requested that you contact us directly so that we could review any issues raised and discuss a suitable resolution, but we have not received a response. We take all customer concerns seriously and remain willing to investigate any genuine issues. Please contact us directly with details of the independent specialist’s findings, and we will be happy to review the matter. Damp Defender UK Ltd
Reply created 24 Jun 2026
Review from Jessica, Wrexham
Rating: 1 out of 5
Review left on 17 Jun 2026
Damp patches in the kitchen
I would strongly advise avoiding Damp Defender UK Ltd. Although the lads who came out were friendly and the damp proofing itself seems fine, everything else about the job was extremely poor. They plastered over our electrical sockets, leaving them buried in the wall, and caused damage to our floors in the process. We then had to spend eight hours cleaning up after them, as they didn’t bring any of their own cleaning equipment and left the house in a mess. Despite repeatedly promising to return and fix the issues, they failed to turn up several times, each time with a new excuse. The job was ultimately never completed, and we had to arrange for someone else to put their mistakes right. To add to the frustration, they still owe us £125 for work they charged for but never carried out. After weeks of chasing, we are still waiting for the refund. Friendly staff or not, the workmanship, reliability, and professionalism were nowhere near acceptable. I would not recommend this company.
Answer from tradesperson:
Hi, Thank you for your feedback. We are sorry to hear that you remain dissatisfied with the service provided. However, we would like to clarify that following your concerns, we offered multiple dates and opportunities to return to the property to address and rectify the issues you raised. Unfortunately, before we were given the chance to carry out any remedial works, you chose to appoint a third-party contractor to undertake the repairs instead. As a company, we take customer satisfaction seriously and always aim to resolve any concerns directly where possible. We remain disappointed that we were not afforded the opportunity to complete the agreed remedial works ourselves. Regarding the £125 you refer to, please contact us directly with the details of your claim, and we will be happy to review the matter and respond accordingly. Kind regards, Damp Defender UK
Reply created 19 Jun 2026
Review from MyBuilder user from Loughborough
Rating: 2 out of 5
Review left on 17 Jun 2026
Lower damp patches in wall adjoining kitchen/bathroom
The individual whom I spoke with on the phone preferred not to investigate the root cause of the damp. Instead, they arrived and only fixed the symptom. Damp has not gone away, even after spending a considerable amount of money, which seemed like their primary concern. Now, I am having to employ someone else who actually arrived to look the root cause and fix the issue. Once bitten, twice shy.
Review from Caroline, Leigh
Rating: 4 out of 5
Review left on 3 Jun 2026
Damp patches
Very professional and good communication
Answer from tradesperson:
Hi Caroline, Thank you for the great review! We’re really pleased to hear you were happy with the work and the service from our team. We always aim to treat our customers’ homes with respect, keep everything as clean as possible, and make sure you know exactly what to expect from start to finish, so it’s great to hear that came across. Thanks again for choosing Damp Defender UK and for recommending us. It was a pleasure working for you!
Reply created 10 Jun 2026
Review from Jane, Birmingham
Rating: 5 out of 5
Review left on 13 May 2026
Rising damp on 3 walls in dining room.
Great job, thank-you guys. Great service. Thanks for the bit of extra plastering too! Thanks for cleaning up too.
Answer from tradesperson:
Hi Jane, Thank you for the great review! We’re really pleased to hear you were happy with the work and the service from our team. We always aim to treat our customers’ homes with respect, keep everything as clean as possible, and make sure you know exactly what to expect from start to finish, so it’s great to hear that came across. Thanks again for choosing Damp Defender UK and for recommending us. It was a pleasure working for you!
Reply created 10 Jun 2026
Review from Sandra Rogers , Liverpool
Rating: 5 out of 5
Review left on 13 May 2026
Small damp patch in living room
Job was completed on time and all rubble etc removed. Guys who did the job were very polite and even removed work boots to go upstairs to the bathroom. Flooring was covered with plastic film and they were all cleaned when the job was finished. Was informed from the beginning exactly what to expect and completely happy with the result and the service received. Very happy to recommend Damp Defender UK.
Answer from tradesperson:
Hi Sandra, Thank you for the great review! We’re really pleased to hear you were happy with the work and the service from our team. We always aim to treat our customers’ homes with respect, keep everything as clean as possible, and make sure you know exactly what to expect from start to finish, so it’s great to hear that came across. Thanks again for choosing Damp Defender UK and for recommending us. It was a pleasure working for you!
Reply created 10 Jun 2026
Review from Chris Lee, Birmingham
Rating: 4 out of 5
Review left on 10 Apr 2026
Damp bedroom wall and porch ceiling.
The three builders arrived early, they were friendly and completed the job by lunchtime. I was told that tere was a 25 year guarantee and an inspection of the work will take place after 12 months. It might be a good idea if they bring their own vacuum cleaner, sponge and ladder to their next job. It looka s bit more professional. Overall though, I was satisfied with the work carried out.
Answer from tradesperson:
Hi, Thank you for your kind review. We’re really pleased to hear that you and are happy with the completed work. It was a pleasure working with you, and we truly appreciate your trust in us. We look forward to working with you again on future projects. Kind regards, Damp Defender UK Ltd
Reply created 5 May 2026
Review from Neil robinson, Rotherham
Rating: 5 out of 5
Review left on 8 Apr 2026
Bathroom and back bedroom
This company came and did my damp proofing course and 3 guys came on time and hot straight down to the job in hand it was a really good team that did the work and they all done a brilliant job and am very happy with the work and they took all the rubbish away with them and they cleaned up aswell as mopping the floor thanks guys
Answer from tradesperson:
Hi, Thank you for your kind review. We’re really pleased to hear that you and your tenants are happy with the completed work. It was a pleasure working with you, and we truly appreciate your trust in us. We look forward to working with you again on future projects. Kind regards, Damp Defender UK Ltd
Reply created 5 May 2026
Review from Mat, Birmingham
Rating: 5 out of 5
Review left on 29 Mar 2026
Damp & mould
Great bunch of lads sorted my damp and mould in a day and gave a 25 year warranty recommended.
Answer from tradesperson:
Hi, Thank you for your kind review. We’re really pleased to hear that you and your tenants are happy with the completed work. It was a pleasure working with you, and we truly appreciate your trust in us. We look forward to working with you again on future projects. Kind regards, Damp Defender UK Ltd
Reply created 5 May 2026