user_606, Wakefield
Rating: 3 out of 5
Fit full kitchen
We hired Gareth as we were pleased with his quote and he was able to do all the different jobs we required. The kitchen fit went well and was completed on time.
Scott is an amazing joiner and a real credit to his trade often working very long days. He had to customise some of the kitchen units and he did a brilliant job, he was so meticulous and his attention to detail really finished the kitchen off. However, once the kitchen was completed and we had paid we found the sink and the radiator (which had been moved) were both leaking. I contacted Gareth (on the Wednesday) and he said he would be there to sort them out on the Saturday morning. On the Saturday afternoon I got a phone call from the guy who completes all the gas related jobs, he said his van had broken down and he would not be able to come until the following day. He knew nothing about Gareth coming to fix the sink but said he could do that too. The very next day and nothing, not a phone call or text from Gareth or the other guy and we haven't heard from them since. Although pleased with the kitchen we are rather disappointed with how this job ended as we were happy with the work until this point, but with a small baby we could not do without a means to wash bottles etc and had to pay somebody to come out. Feedback is neutral and not negative as the kitchen looks good and other aspects of the job were done well and Gareth did accommodate some last minute changes. It is just a shame it ended the way it did.