Alan came and gave us a quote, without obligation. He was very knowledgeable, especially with gas fires, which he specialises in. He checked out our flue there and then to make sure that it was fit for purpose. He gave us so much confidence in his abilities, that we booked him there and then for the job of putting in our fire.
On the day of installation, he and his colleague arrived on time and covered our furniture, carpets, etc with their sheets. Cleaned the flue and went about getting on with the installation.They experienced a few challenges with our hearth and fire, but they persevered and got the job done, still with a smile and in good spirits. Once finished, Alan went through exactly how to use our fire, which has a remote control, and some of the functions are not obvious, like having to squeeze the control to unlock it as this is an anti-child function. Very knowledgeable.
We honestly cannot recommend their services highly enough. We have already put a diary entry in for them to service our fire annually.