A . L . Plumbing & Heating reviews (30)

Alex was friendly, approachable and explained everything he was going to do and the reasons why. Alex even did very small additions to the work at no extra charge. Unfortuntely, due to problems with leaks after his visit I needed Alex to return and several occasions. Even though, I contacted Alex on numerous occasions he still remained friendly and always spoke to me and never tried to ignore me. He kept returning, and when he could not come back on one occasion in-person, he sent a colleague of his. On one occasion he also came to my house to resolve a problem past 9pm, and even apologised to me that the leak happened in the first place. We ended up needing to install a completely new toilet, which was done during unsocialable hours by Alex's team, to a very high standard. Alex is a diamond, genuine, and accepts responsibility for mistakes making sure that they are resolved. He doesn't runaway, I've got a lot of time for Alex and would recommend to anyone.

Very quick service. Great job done

Alex is a dedicated professional. He has an eye for detail and is not content until every detail is covered. He discusses all options with you and is full of good ideas that often save money! He is importantly polite and courteous. Alex swapped out a bathroom for me. He put me in touch with an excellent tiler and did well to create a superb room. I will definitely be consulting Alex again. Undoubtedly the best craftsman I have come across for a while!

I would absolutely recommend Alex. He completed the work at a competitive price and has done a great job. He arrived on time and talked through in detail what he would do. Alex is very friendly and thorough. He seems to go the extra mile - do give him a try!

The price was £1490 because Alex done extra work fitting a new toilet and tiling. Overall the job was satisfactory and the bathroom looks good. But I explained to Alex its no good having a bathroom that looks good but does not function properly. toilet floor. All agreed. Hence the neutral rating. While I was initally told the job would take one week, it in fact took 12 days. I agreed that it could take longer as I did not want the job rushed. Alex should have known it would have taken more than 7 days having viewed the job. Having seen the job I was quoted roughly £100 to £150 for materials i.e pipes, adhesive, grout ect, the final cost was £490. I find it hard to understand why the quote was so inaccurate. Alex is a nice guy and helpful but, I found that if I was not happy about something he'd say that I was "quite fussy". I had an expectation that work was to be done to my satisfaction and to a high standard, as guaranteed. His co-worker's (Glen) tiling I cannot fault. However, he was going to fix my quartz crystal tiles with normal ready mixed adhesive. I had to insist he followed the manufacturers advice, something he done reluctantly. He later said the tiles were new to him and he knew nothing about them. Luckily I did. The bath taps do not look level, Alex assures me that it is not the workmanship but the walls not being straight. The tap drips and one part of the tap does not line up with the other. Alex puts both of these down to a design fault. Alex installed a toilet with an integral sink which should run the tap water automatically once flushed, it does not. Alex put this down to a manufacturer's fault. The sink installed is leaking. Alex came back and check this out. He put the leak down to gaps in the tap a "design fault". Alex has agreed to come back and rectify any work which is down him/ his colleague's workmanship and not a "design fault". I would have preferred to have waited for the above matters to have been resolved before I left feedback but, Alex requested I do it A.S.A.P. Alex I hope you find my feedback a fair representation of the facts. I know you think I'm fussy but, I feel as a paying customer I need to be happy with the job for which I have paid. I will be in touch once I have spoken to the manufacturers.

What a fantastic guy! Was on time, did the job at the right price, fixed the problem and the offered to come back if anything ever went wrong again. Can't recommend this guy enough. Was hesitant about ordering a plumber from a website but so glad i did. Will be inviting Alex back to re-fit my bathroom and he'll have my households business for the future. Cheers.

nice bloke. very efficient. good quality of work. will use again, and recommend him to anyone.

I hired Alex to fix my boiler, he arrived promptly & fixed my boiler without charging the earth, i would certainly recommend him to anyone.

Alex did a good job on completely refurbishing my bathroom. He removed the old bath, basin, toilet & shower while his tiler stripped off the old tiles. New wall & floor tiles were fitted and a new bath, basin, toilet & shower fitted. Alex is a good plumber and I have no hesitation in recommending him. I would certainly use him again.

Very bad experience 1) Tiling was very poorly done and he posted my job out to another tiler on mybuilder when I was told he had a tiler already. 2) Tile grout all over the place, some areaas not grouted 3) Tiles missing at the rear of sink 4) Bath not sealed around edge which caused water to leak into the kithen roof. 5) Shower unit not fixed to the wall correctly due to poor plumbing. 6) Waste trap leaked into kitchen ceiling. All the above had to be corrected by me at cost so that we had a usuable bathroom.I am currently pursuing compensation for the above faults from this trader