A&F Gas Services reviews (200)

We are so disappointed to have received this feedback. The report was emailed the same day we carried out the gas check. We have again forwarded it which includes the original email, showing the day it was sent. If we knew it had not been received, this could have been easily rectified if you had let us know. The email could have gone to a spam folder. We ask people to pick up the phone in future if there are issues, we are open and honest and will always do our best for our customers, if we know what has happened.

Please read below, what more could we do? Instead of posting negative feedback please phone to discuss; We attended to find the boiler had no pressure, we showed the workmen on site the issues and said if it lost pressure again it would need the the expansion vessel changing as we recharged it. If it lost pressure again, it meant this unit was faulty due to lack of maintenance. This is the message we received 2 days later from the customer, we responded the same day; Hi Maria & Mykel, I was under the impression you had sorted my boiler issue when you attended and was paid. But the issue seems to be recurring. The message passed on was the pressure was low. What caused it and keeps making it drop every few hours? Did you investigate this? What is the proposed solution as repressuring every few hours is not a solution. I need you to revisit and resolve the issue please. We responded on the same day; As I explained at the time where this system has been run dry we explained the expansion vessel maybe faulty however we would not know until the system had been repressuried and used for a few days, if you have to keep topping the system up you will require new expansion vessel's one red one white and new prv multi block. A comprehensive explanation was given and a time was organised at our earliest convenience due to other works overrunning. We identified the fault and got the system working; a call out fee was charged for our time as agreed with the customer