Ashley was friendly and gave a competitive quote. We arranged a date for him to complete the works which was unfortunately two days into lockdown. Ashley didn’t let me know he wasn’t coming and when I called asking where he was, was defensive and agitated suggesting I should have known he wouldn’t come. I said a polite message wouldn’t have gone a miss as workers who couldn’t work from home were being encouraged to go to work (my job was outside) He said he would get back in touch after lockdown. Still no contact. Therefore I have done the work myself.