he came round and fixed a toilet that was not flushing and solved it. I asked him to plumb a washing machine in upstairs, which was a priority, plus do some plumbing on two en suite showers I wanted. also to check why the upstairs radiators from the back boiler of my wood burning stove were not getting hot enough. He told me he would come round on Saturday, but I had to use my wood burner fire to hear the water so he could check the radiators. Which I did but he didn't turn up, He struck me as a good honest lad.. so I will give him the benefit of doubt and assume that for some reason he could not meet the appointment.. if so, he needs to learn that if he cannot fulfil an appointment with a customer then he should communicate with them