Master Builder Services

Rating: 4.9 out of 5

Master Builder Services reviews (60)

  • Review from sue77553, Gosport
    Rating: 5 out of 5
    Review left on 28 Jul 2022
    Flat refurb
    Would recommend them to anyone ,stayed in budget almost. very professional, everyone who has seen the refurb has been really impressed. Thanks for everything
  • Review from ewa21683, Holloway, London
    Rating: 5 out of 5
    Review left on 20 May 2019
    Refurbishment whole house
    MBS was highly recommended to us by friends and previous customers who he had completed a loft extension locally to us the year before . Rafal communication is excellent and kept the project well within the timescales and on budget. Making it very clear if anything was extra, so no nasty surprises at the end. Rafal offered support and advice at each stage of the process . No questions seemed too much trouble( and I had many ). Rafal provided ideas and solutions which made us feel like we had a bespoke service . Rafal kept us up to date with texts and photos . Rafal and his team are trustworthy and their work ethic is exemplary. We enjoyed having Rafal and his team around . Very pleased with our new bedroom and bathroom space they have created for us and we would highly recommend them .
    (Updated on 21 May 2019)
  • Review from mariav_67, Dalston, London
    Rating: 5 out of 5
    Review left on 12 Apr 2019
    Full kitchen refurb
    Rafal was excellent! We love our new bathroom and will use him again to renovate our kitchen!
  • Review from tel_78, Chiswick, London
    Rating: 5 out of 5
    Review left on 14 Aug 2018
    Refurbishment of bathroom
    Rafal and his team refurbished our bathroom involving new ceiling, spotlights, shower, bath and tiling. We’re very pleased with the outcome and the work was completed to a very high standard. From the outset Rafal explained what would be involved and provided a competitive quote for the project. As a family with small children it was also very helpful that they could accommodate doing the work at a time when we could be away from home.
    (Updated on 15 Aug 2018)
  • Review from joe_173, Islington, London
    Rating: 5 out of 5
    Review left on 20 Jun 2018
    Full refurb of kitchen & lounge
    We are delighted to have found Rafal and his team for our project - a full refurbishment of our kitchen & lounge - and are extremely happy with the outcome. Project involved a complete gutting of the floor, including removal of a supporting wall, partial removal of chimney breast, rewiring, re-plumbing, new floor with dual zone underfloor heating, new rads & window frames, a 4 zone dimmable lighting system, plastering & skimming, painting & decorating. From the outset, Rafal was able to set our mind at ease, producing a detailed agreed spec & costing, ensuring no nasty surprises or hidden costs further down the line. He also took the time to explain things & to offer options & good ideas for improvement. Rafal has an infectious enthusiasm for the task at hand, and always strives for the best outcome possible. He and his team are diligent & meticulous, frequently going above and beyond what's required to ensure the overall project is completed to the highest standard, even going as far as undertaking extra work to rectify defects caused by other tradesmen that were outside the remit of the project. His team were professional, courteous, punctual, careful & clean. Rubbish was always removed in a timely manner and precautions taken, e.g. to protect the new floor, or to minimise the amount of dust escaping to the rest of the house. Will definitely hire again, and have already recommended to friends & colleagues. Rafal - you're a top bloke, thanks again!
    (Updated on 21 Jun 2018)
  • Review from paul_lond, Rotherhithe, London
    Rating: 5 out of 5
    Review left on 16 Apr 2018
    Internal renovations
    We hired Rafal to refurb our house, install a new ceiling and replace the kitchen. He was a pleasure to work with from beginning to end. He approaches the work very intelligently and finds solutions to difficult problems. He is a good communicator and a diligent worker, turns up when he says he will and his team are all polite and hard working. I got the impression he really does take a pride in his work and wants to do everything to the highest standard. The subcontractors he used were also great. The electrician he used de-activated our alarm without disturbing our neighbours! He also kept to his quote, which was great because his was the most competitive one we received. This, however, did not compromise on the high quality of the job and we would have no hesitation in recommending him.
  • Review from robert_819, Upper Edmonton, London
    Rating: 5 out of 5
    Review left on 2 Apr 2018
    One bedroom ground floor Flat refurbishment
    We hired Rafal to finish a refurbishment after the previous people we hired didn’t finish the job they were paid to do and made a real mess of what they had done. They basically took us for a ride as we were a little bit naive being our first project. Rafal and his team were great and extremely knowledgeable telling us the things that needed to be done and also the things that had to be redone because the previous contractor! We were very apprehensive about hiring anybody else but Rafal’s professionalism really put us at ease he was also very understanding and sympathetic about what happened to us before. Rafal and his team worked very hard and to a fantastic standard but also staying with in the very tight budget we now had. He was in constant communication and was able to show us receipts for everything we asked for nothing was too much trouble. Once Rafal and his team had finished the work, it was so good it was like a completely different flat. We couldn’t believe it they really went above and beyond, what we had hoped for simply fantastic. As it comes to recommendations I can’t recommend Rafal and his team enough if you’re looking for excellent Quality and communication along with fair prices and a professional attitude this your man.
  • Review from nkemn, South Norwood, London
    Rating: 1 out of 5
    Review left on 22 Mar 2018
    Bathroom and kitchen renovation and redecorating flat
    Unfortunately, Rafal did not complete the work he was paid to do, which left me without a home to move back into for months. I've since had to pay other builders to complete the work, which has had a huge financial impact
    (Updated on 28 Mar 2018)

    Answer from tradesperson:

    I am very sorry to see this customer review. It is true that I had to pull out of the job following two separate burglaries which saw my tools stolen on both occasions and much of the work done so far ruined. I have attempted to communicate further with the client, and have even offered a partial refund to see if that would be enough to resolve the matter amicably, but have had no success in reaching an agreement. Master Builder Services remain committed to delivering top-quality work, and providing first-class customer service at all times, which I think can be seen by reading my other reviews on here and viewing the photos of my completed projects on my gallery.

    Reply created 28 Mar 2018
  • Review from gary_glasspool, Liss
    Rating: 5 out of 5
    Review left on 16 Aug 2017
    Refitting a bathroom into a wetroom
    We got Rafal in to sort out our en-suite bathroom having just moved into a new house. He came and gave us a free quote and talked through some design options. We decided not to go for a wetroom but we were very happy with his design. He wasn't our cheapest quote but we felt he knew what he was talking about so we decided to go with him. He worked incredibly hard and always kept communication open. Nothing is too much trouble and his level of workmanship is very high. He holds himself to a higher level of quality then was necessary at times but we love the fact we got an excellent bathroom. We can fully recommend Rafal to anyone. He was excellent from start to finish.
  • Review from Customer of Master Builder Services
    Rating: 5 out of 5
    Review left on 15 Jun 2017

    Last project Prototype floating houseuly 2016 Fitting kitchen & bathroom The Honalee floating home had to be completed as quickly as possible to be shown on the documentary My Floating Home in 2016. The contractors working on the project sub-contracted the work to Rafal to fit the kitchen and bathroom. This included making custom cupboards under the stairs. Other work that was added during the allotted time was to fit all the internal doors which required new frames as the original contractors had constructed them to the wrong size. Rafal worked out a schedule and cost and was very informative as to how he planned to go about the work. The kitchen was non-standard and it required a lot of adaptation which was dealt with very professionally by Rafal and his workers. December 2016/January 2017 Re-dry lining the walls in the kitchen and bathroom. Paint and decorate the walls Rafal organised a team of workers to fix the faults in the original dry lining. The work was once again completed very professionally and to a high standard. February 2017 Rafal laid the insulation, electric underfloor heating mats and overlay boards ready for the fitters to lay the vinyl flooring. Once again the work was completed to on time including a Saturday to make sure the floor was prepared for the vinyl floor fitters. Rafal has proved to be very knowledgable about all aspects of construction. He is highly capable, fast and thorough, as well as having good managerial skills with a team of workers. The completed work has been to a very high standard and we would not hesitate to employ Rafal again. I am happy to be contacted if anybody would like to have this reference validated.

    Rafal fitted our kitchen (including bespoke cupboards under a staircase) and bathroom for our new home and has subsequently completed a wide range of work which included laying underfloor heating, dry lining, decorating and carpentry. He is soon to embark on window fitting and wood cladding work for us. Rafal has proved to be very capable and knowledgeable with experience in a wide range of building and construction work. He takes a pride in his work and is flexible in his hours to fit in with our schedules. We have had some of the work carried while we have been in France and have found Rafal to be completely trustworthy. We would not hesitate to recommend Rafal.