Privacy Policy

Privacy Policy for Tradespeople

1. Introduction

1.1 At MyBuilder, we recognise and respect the importance of protecting the privacy of our tradespeople.

1.2 This Privacy Policy describes how MyBuilder Limited (“we”, “our” or “us”) collects and processes personal information about you as a tradesperson through using our Service, www.mybuilder.com and all our other websites, telephone communications, mobile apps and software. “Service” means any service that is provided by MyBuilder to you. This includes but is not limited to provision of contact details, information about jobs, industry information and other products. The Services may be provided through the website, telephone or by any other electronic means. “Personal information” is information, or a combination of pieces of information, that could reasonably allow you, as an individual, to be identified.

1.3 This Privacy Policy applies to all personal information about you that we collect or process. This Privacy Policy also covers how we use and protect your information as well as your rights in relation to your data. If you are not a tradesperson, please see our Privacy Policy for Customers.

2. Data Controller details

2.1 We are the data controller in relation to the processing of the personal information that you provide to us and are responsible for such personal information. If you have any questions about this privacy policy or our privacy practices, please contact us:

2.1.1 by post at Data Protection Officer, MyBuilder Limited, 1st Floor, 100 St. John Street, London EC1M 4EH; or

2.1.2 by email at datacontroller@mybuilder.com.

3. How we collect personal information

3.1 We collect personal information about you from a variety of sources, including:

3.1.1 from you directly such as when you sign up for an account, contact us and/or use our Services;

3.1.2 from information we generate about you during our relationship with you; such as data collected from cookies and other similar technologies which is described in our cookies policy;

3.1.3 from information we collect about you from other sources, such as Google, Meta, and TikTok. This includes commercially available sources too, such as public databases (where permitted by law).

3.2 We also may collect information about you from homeowners registered on our site through the reviews they provide or through other individuals you provide by way of references for verification by us. It is your responsibility to tell the referees provided on the references that they may be contacted by us and ensure consent for such contact is received from the referees.

3.3 We may be required by law to collect certain personal information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of our obligations to you and other regulatory bodies.

4. What we collect

4.1 Information we collect directly from you

4.1.1 The categories of information that we may collect directly from you include the following:

(a) personal and contact details e.g. name, date of birth; telephone number, email address, postal address, billing address;

(b) account details e.g. username and password;

(c) communications e.g. when you participate in message boards or forums, participate in polls or surveys, respond to a review, message a homeowner, contact us with a question, comment or request or when you answer a post from a homeowner on Ask a Tradesperson;

(d) financial details e.g. your bank account details;

(e) ID documents e.g. drivers’ licence or passport;

(f) recordings of calls you make to our customer service agents for training quality purposes;

(g) your photograph;

(h) proof of ability e.g. skill-based questionnaires, Gas Safe registration, plumbing qualifications, evidence of work done etc.

4.2 Information we collect about your use of the Services

4.2.1 Below are examples of the other categories of information that we may collect:

(a) technical information collected from your computer or mobile device e.g. your IP address, browser type, operating system;

(b) information about your usage of our websites, Services, and apps e.g. the pages you visit when using the Services, the search terms you enter on the Services, how often you use the Services, the pages you access before and after accessing the Services, our understanding of your interests as a result of your use of the Services and whether you are a regular or occasional user of the Services.

4.3 Information we collect from other sources

4.3.1 Below are examples of the categories of information we may collect from other sources:

(a) personal details e.g. name;

(b) business details e.g. trading name, legal name, directors;

(d) unsolicited complaints from third parties;

(e) details about your advertising preferences e.g. interaction with online advertisements;

(f) technical information about the delivery of emails, SMS, and push notifications from other sources such as Google Analytics and Amazon Web Services;

(g) details of work being completed by you.

5. How we use your personal information and the basis on which we use it

We may use your personal information for the following purposes:

Subject Matter	Purpose/Activity	Lawful basis for processing
Identification and authentication	We use your identification information, e.g. username and password, to verify your identity when you access and use our Services and to ensure the security of your personal information	This is so we can comply with our contractual obligations to you.
Operating our Services	We process your personal information to provide the Services you have requested.	This is so we can comply with our contractual obligations to you.
Improving our Services	We analyse information about how you use our Services to provide an improved experience for the users of all our Services. We may use your data for product testing and development, site analytics, or running and analysis of surveys you choose to take part in to improve our Services.	It is in our legitimate interest to conduct research and analytics in relation to the running of our Services so we can understand any issues with our Services and improve them.
Preventing Fraud	We analyse your information to detect fraudulent activity, including but not limited to creating new accounts for banned users and posting fake feedback.	It is in our legitimate business interest to use the information provided to us for this purpose, so we can keep the service safe for all of our users.
Communicating with you	We may use your personal information when we communicate with you, for example, if we are providing information about changes to our Terms and Conditions or if you contact us with questions. We may also contact you to ask you for feedback on our Services for internal research purposes.	It is in our legitimate interest that we are able to provide you with appropriate and personalised responses and provide you with notices about our Services as well as conduct research into our Services for business research and development.
Marketing	We may use your personal information to create a profile about you, place you into marketing segments in order to better understand your preferences and to personalise the marketing messages we send to you. It is in our legitimate interest to provide you with more relevant and interesting advertising messages. We use targeted advertising tools to show you advertisements that are relevant to your interests. These tools may collect information about your browsing behaviour and use it to serve advertisements that are more likely to be of interest to you.	a) Where you receive newsletters or offers from us, this is on the basis of our legitimate interests and you may opt out at any time. b) Where you receive targeted advertisements, this is on the basis of our legitimate interest to promote our Services that are relevant to your interests. You may set advertisement preferences on the relevant social media companies’ settings
Running and protecting our business	We analyse your personal information to exercise our legal rights where it is necessary to do so, for example, to detect, prevent and respond to fraudulent activity and claims e.g. fake feedback, inappropriate communications, creation of new accounts for banned users, intellectual property infringement claims, or violations of law or our Terms and Conditions.	It is in our legitimate interest to operate our business in a safe and lawful way and protect it from fraudulent or other unlawful activity.
Complying with our obligations	We may process your personal information to carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law.	It is necessary to comply with a legal obligation.
Customising your experience	When you use our Services, we may use your personal information to improve your experience with MyBuilder.	It is in our legitimate interests to provide and develop our Services with relevant content for you.

6. Anonymised data

6.1 We may anonymise your personal information in such a way that you may not reasonably be re-identified by us or any other company. We may use this anonymised information for any other purpose.

7. How and when we share your personal information

7.1 We may share your personal information with third parties under the following circumstances:

7.1.1 When you are chosen, shortlisted or hired: we will share the name and phone number (and if applicable, the address of the job) of the homeowner with you; and your name, phone number, and profile page with the homeowner.

7.1.2 If there is a dispute between a homeowner and you: in the event of a dispute, we will share your address, email address, and telephone number with the homeowner who posted the job at their request. At our absolute discretion, we may share other relevant information where we are legally permitted to do so.

7.1.3 Search engines: Every Trade Account has a public profile page which is displayed in search results to help generate interest from potential customers; these profiles can also show on our directories and Ask a Tradesperson page. The information we display on these pages includes but is not limited to: username, company name, trading name, profile picture, working area, feedback, company information, trade services, photographs, and other information that you may provide us with.

7.1.4 Service providers and business partners:

(a) We may share your personal information with our service providers and business partners that perform marketing services, fraud prevention, and other business operations for us for the purposes set forth above. For example, we may partner with companies to process secure payments (such as Stripe, a payment option for bank transfers), collect debts, optimise services, supply online behavioural advertising, send newsletters and marketing messages, send support emails, communicate via messaging services, and analyse information.

(b) We may also share your information with third-party advertising partners such as TikTok, Google, and Meta to show you advertisements that are relevant to your interests. Such information may include your e-mail address, name, and telephone number. These advertising partners have their own privacy notices, which may differ from ours. We encourage you to review the privacy notices of these partners before providing any information to them.

7.1.5 Group companies:
MyBuilder Limited is owned by IAC Inc., and we work closely with other businesses and companies that fall under the IAC Inc. family. We may share certain information about your usage of the site with IAC Inc. and other IAC Inc. companies for the purposes of security, optimisation of products and services, and internal reporting.

7.1.6 Where required by law:
We may share your personal information with law enforcement agencies, courts, other government authorities, or other third parties where we believe necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

7.1.7 In the context of a transaction:
We may share your personal information with potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business. Should such a sale or transfer occur, we will use reasonable efforts to obligate the entity to which we transfer your personal information to use it in a manner that is consistent with this Privacy Policy.

8. Information Security and Storage

8.1 We implement physical, technical, and organisational security measures designed to safeguard the personal information we process through our Services. These measures are aimed at providing on-going integrity and confidentiality for your personal information. We evaluate and update these measures on a regular basis. However, no information system is impenetrable, so we cannot guarantee the absolute security of your information.

8.2 We retain your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations e.g. UK tax legislation requires us to hold information for a minimum of 6 years. We may also retain records to investigate or defend against potential legal claims. We will also retain information on all Tradespeople to help us prevent fraudulent activity e.g. trying to open multiple accounts.

9. International data transfer

9.1 Your personal information may be transferred to, stored, and processed in a country that is not regarded as providing the same level of protection for personal information as the UK, and may be available to the government of those countries under a lawful order made in those countries.

9.2 We have put in place appropriate safeguards (such as regulator approved standard contractual terms) in accordance with applicable legal requirements to provide adequate protection for your personal information. For more information on the appropriate safeguards in place and to obtain a copy of such safeguards, please contact us using the contact information set out at clause 2 above.

10. Your rights over your personal information

10.1 You may, in certain circumstances, have rights regarding the personal information we hold about you. These may include the rights to access, correct, delete, restrict or object to our use of, or processing of your personal information. You may request to receive a portable copy in a usable electronic format of your personal information.

10.2 We encourage you to contact us at the contact information at clause 2 above to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Where you have provided your consent to any use of your personal information, you can withdraw this consent at any time.

10.3 Please note that we may require additional information from you in order to honour your requests. There may be situations in which we will not be able to comply with your request due to our regulatory obligations to governmental bodies.

10.4 If you would like to discuss or exercise any rights you may have, please contact us using the contact details provided at clause 2 above. If you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the UK data protection regulator, the Information Commissioner’s Office.

11. Changes to the Policy

11.1 We may modify or update this Privacy Policy from time to time. If we make any revisions that materially change the ways in which we process your personal information, we will notify you of these changes before applying them.

Privacy Policy for Customers

1. Introduction

1.1 At MyBuilder, we recognise and respect the importance of protecting the privacy of our customers, being any homeowner who submits or publishes a job on the MyBuilder platform and/or any person who posts a question on “Ask a Tradesperson” (“Customer”).

1.2 This Privacy Policy describes how MyBuilder Limited (“we”, “our” or “us”) collects and processes personal information about you through our Services, www.mybuilder.com and all of our other websites, telephone communications, mobile apps, and software. “Service” means any service that is provided by MyBuilder to you. This includes but is not limited to provision of contact details (including email address), information about jobs, industry information and other products. The Services may be provided through the website, telephone, or by any other electronic means. “Personal information” is information, or a combination of pieces of information, that could reasonably allow you to be identified.

1.3 This Privacy Policy applies to all personal information about you that we collect or process. This Privacy Policy also covers how we use and protect your information as well as your rights in relation to your data. If you are a tradesperson of ours, please see our Privacy Policy for Tradespeople.

2. Data Controller details

2.1.1 by post at Data Protection Officer, MyBuilder Limited, 1st Floor, 100 St. John Street, London EC1M 4EH; or

2.1.2 by email at datacontroller@mybuilder.com.

3. How we collect personal information

3.1 We collect personal information about you from a variety of sources:

3.1.1 from you directly such as when you sign up for an account, contact us and/or use our Services;

3.1.2 from information we generate about you during our relationship with you; such as data collected from cookies and other similar technologies which is described in our cookies policy;

3.1.3 from information we collect about you from other sources, such as Google, Meta, and TikTok. This includes commercially available sources too, such as public databases (where permitted by law); and

3.1.4 from Tradespeople registered on our site.

4. What we collect

4.1 Information we collect directly from you

4.1.1 The categories of information that we may collect directly from you include the following:

(a) personal and contact details e.g. name, telephone number, email address, postal address;

(b) account details and financial details e.g. username, password, account details, credit/debit card number;

(c) communications e.g. when you participate in message boards or forums, participate in polls or surveys, write a review about a job or Tradesperson, message a Tradesperson through our chat function, contact us with a question, comment or request, or when you post on Ask A Tradesperson;

(d) job details e.g. what work you need to be carried out on a property, and when;

(e) photographs e.g. of the job required or if you post a review about a Tradesperson, you may have the option to add photographs to accompany the review;

(f) recordings of calls you make to our customer service agents for training quality purposes.

4.2 Information we collect about your use of the Services

4.2.1 Below are examples of the other categories of information that we may collect:

(a) technical information collected from your computer or mobile device e.g. your IP address, browser type, operating system;

(b) information about your usage of our websites, Services and apps e.g. the pages you visit when using the Services, the search terms you enter on the Services, how often you use the Services, the pages you access before and after accessing the Services, our understanding of your interests as a result of your use of the Services and whether you are a regular or occasional user of the Services.

4.3 Information we collect from other sources

4.3.1 Below are examples of the categories of information we may collect from other sources:

(a) details about your advertising preferences e.g. interaction with online advertisements;

(b) technical information about the delivery of emails, SMS, and push notifications from other sources such as Google Analytics and Amazon Web Services;

5. How we use your personal information and the basis on which we use it

5.1 We may use your personal information for the following purposes:

Purpose	Purpose/Activity	Lawful basis for processing
Offering and operating our Services	We process your personal information to provide the Services you have requested.	This is so we can comply with our contractual obligations to you.
Communicating with you	We may use your personal information when we communicate with you, for example, if we are providing information about changes to our Terms and Conditions or if you contact us with questions. We may also contact you to ask you for feedback on our Services for internal research purposes.	It is in our legitimate interest that we are able to provide you with appropriate and personalised responses and provide you with notices about our Services as well as conduct research into our Services for business research and development.
Customising your experience	When you use our Services, we may use your personal information to improve your experience with MyBuilder, such as by providing interactive or personalised elements on our Services and providing you with content based on your interests.	It is in our legitimate interests to provide and develop our Services with relevant content for you.
Marketing	We may use your personal information to create a profile about you, place you into marketing segments in order to better understand your preferences and to personalise the marketing messages we send to you. It is in our legitimate interest to provide you with more relevant and interesting advertising messages. We use targeted advertising tools to show you advertisements that are relevant to your interests. These tools may collect information about your browsing behaviour and use it to serve advertisements that are more likely to be of interest to you.	a) Where you receive newsletters or emails, this is on the basis of our legitimate interests and you may opt out at any time. b) Where you receive targeted advertisements, this is on the basis of out legitimate interest to promote our Services that are relevant to your interests. You may set advertisement preferences on the relevant social media companies’ settings.
Improving our Services	We analyse information about how you use our Services to provide an improved experience for all users of our Services. We may use your data for product testing and development, site analytics, or running and analysis of surveys you choose to take part in to improve our Services.	It is in our legitimate interest to conduct research and analytics in relation to the running of our Services so we can understand any issues with our Services and improve them.
Running and protecting our business	We analyse your personal information to exercise our legal rights where it is necessary to do so, for example, to detect, prevent and respond to fraudulent activity and claims e.g. fake feedback, inappropriate communications, creation of new accounts for banned users, intellectual property infringement claims, or violations of law or our Terms and Conditions.	It is in our legitimate interest to operate our business in a safe and lawful way and protect it from fraudulent or other unlawful activity.
Complying with our obligations	We may process your personal information to carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law.	It is necessary to comply with a legal obligation.

6. Anonymised data

6.1 We may anonymise your personal information in such a way that you may not reasonably be re-identified by us or any other company. We may use this anonymised information for any other purpose.

7. How and when we share your personal information

7.1 We may share your personal information with third parties under the following circumstances:

7.1.1 When you post a job: your name will be shown publicly on certain pages of our website as well as to Tradespeople who may be suitable for your job. The approximate location of the job, job title, description, and photos will also be displayed but these elements are usually not deemed to be personal information.

7.1.2 When you “Ask a Tradesperson” or post a review: your name will be shown publicly unless you choose to make it anonymous.

7.1.3 When a Tradesperson is shortlisted, accepted or hired: we will share your name, email address and phone number (and, if applicable, the address of the job) with the Tradesperson; and the name and phone number of the Tradesperson with you.

7.1.4 Service providers and business partners:

a) We may share your personal information with our service providers and business partners that perform marketing services, fraud prevention, and other business operations for us. For example, we may partner with companies to process secure payments, optimise services, supply online behavioural advertising, send newsletters and marketing messages, send support emails, communicate via messaging services, and analyse information.

b) We may also share your information with third-party advertising partners such as TikTok, Google, and Meta to show you advertisements that are relevant to your interests. Such information may include your e-mail address, name, and telephone number. These advertising partners have their own privacy notices, which may differ from ours. We encourage you to review the privacy notices of these partners before providing any information to them.

7.2 Group companies:
MyBuilder Limited is owned by IAC Inc., and we work closely with other businesses and companies that fall under the IAC Inc. family. We may share certain information about your usage of the site with IAC Inc. and other IAC Inc. companies for the purposes of security, optimisation of products and services, and internal reporting.

7.3 Where required by law:
We may share your personal information with law enforcement agencies, courts, other government authorities or other third parties where we believe necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

7.4 In the context of a transaction:
We may share your personal information with potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business. Should such a sale or transfer occur, we will use reasonable efforts to obligate the entity to which we transfer your personal information to use it in a manner that is consistent with this Privacy Policy.

8. Information security and storage

9. International data transfer

10. Your rights over your personal information

10.1 You have certain rights regarding the personal information we hold about you, subject to local law. These may include the rights to access, correct, delete, restrict or object to our use of, or processing of your personal information. You may request to receive a portable copy in a usable electronic format of your personal information.

10.2 We encourage you to contact us at the contact information at clause 2 of this policy to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Where you have provided your consent to any use of your personal information, you can withdraw this consent at any time.

10.4 If you would like to discuss or exercise any rights you may have, please contact us using the contact details provided above. If you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection regulator, the Information Commissioner’s Office.