Do I pay for a repair that still isn’t working

Hi Karen, When a service provider, such as a gas engineer, attempts a repair but the issue persists despite their efforts, the situation can become complex. Here are a few steps you can take to address this situation: 1. Review the Terms of Service Agreement: Check the terms of the agreement you have with the gas engineer or their company. It may outline specific provisions regarding payment for services rendered and what happens if the repair isn't successful. 2. Communicate with the Gas Engineer or Company: Reach out to the gas engineer or their company to discuss the situation. Explain that despite their efforts and the replacement of parts, the boiler still isn't functioning. Express your concerns and inquire about their policy in such cases. 3. Request a Reevaluation: Ask the gas engineer to reevaluate the situation. There may be additional steps that can be taken to try to resolve the issue without the need for a new boiler. If the problem persists due to their oversight or incorrect diagnosis, they may offer to rectify the situation at no additional cost. 4. Seek a Second Opinion: If you're uncertain about the diagnosis or the proposed solution, consider getting a second opinion from another qualified gas engineer. They may provide insights or alternative solutions that could potentially save you from having to replace the boiler. 5. Negotiate a Resolution: Depending on the circumstances and the terms of the agreement, you may need to negotiate a resolution with the gas engineer or their company. This could involve discussing options such as a partial payment for the attempted repair or a discount on the cost of a new boiler installation. 6. Seek Legal Advice: If you're unable to reach a satisfactory resolution through communication and negotiation, you may need to seek legal advice. An attorney can help you understand your rights and options for recourse in the situation. Ultimately, the approach you take will depend on the specific circumstances, the terms of your agreement, and your ability to reach a mutually acceptable resolution with the gas engineer or their company. Hope this helps